Your CCTV system runs on Nx Witness — a professional security platform that allows you to view live cameras, review past footage, and export video when needed.

This guide walks you through everything in a clear, simple way.

🔐 1. Logging In

You can access your system in three ways:

• 🖥 On the recording server (NVR) connected to your screens
• 💻 On a desktop or laptop application
• 📱 On the mobile app (iPhone or Android)

How to Log In

1. Open the Nx Witness application

2. Enter your username and password

3. Select your site/system name

4. Click Login

If you’re unsure of your login details, contact AVX via WhatsApp.

👀 2. Viewing Live Cameras

When you log in, you’ll see your camera layout.

🟢 Green dot = Camera is online
⚫ Grey icon = Camera may be offline

Make a Camera Full Screen

• Double-click the camera
• Double-click again to return to grid view

You can also scroll your mouse wheel to digitally zoom in.

⏪ 3. Playing Back Recorded Footage

Need to check something that happened earlier? Use the timeline.

Method 1 – Timeline Search

1. Click on a camera

2. Move your mouse to the bottom of the screen

3. The timeline bar will appear

4. Drag left to go back in time

5. Press Play

Coloured marks on the timeline show recorded activity.

Method 2 – Calendar Search

1. Right-click the camera

2. Select Show Calendar

3. Choose the date

4. Use the timeline to find the time

You can increase playback speed if needed.

💾 4. Exporting Video (Saving Footage)

If police or management require footage:

1. Find the video in playback mode

2. Click and drag across the timeline to highlight the section

3. Right-click and select Export Video

4. Choose:
   • MP4 (most common format)
   • Nx format (for official investigations)

5. Save to USB or secure location

⚠ Always check the exported file plays correctly before sending it.

📱 5. Using the Mobile App

With the mobile app, you can:

✔ View live cameras
✔ Review recorded footage
✔ Receive motion alerts (if enabled)

Log in with your normal details and select your site.

⚠ 6. Common Alerts You May See

• Camera Offline
• Storage Warning
• Motion Event
• Server Not Responding

If alerts continue or cameras stay offline, contact AVX.

✅ 7. Best Practices

To keep your system running smoothly:

✔ Do not turn off the recording server
✔ Keep cameras clean and unobstructed
✔ Do not unplug network cables
✔ Contact AVX before making system changes

💬 AVX Help Line (WhatsApp)

If you experience any of the following:

• Cameras not recording
• Multiple cameras offline
• Unable to log in
• Exported video won’t play
• System running very slow
• Unsure how to complete a task

📲 Message Us on WhatsApp

+61 403 635 710

This number connects you directly to the AVX Help Line via WhatsApp.

Simply send a message explaining the issue.

To help us respond quickly, please include:

• Your site name
• A short description of the issue
• A photo or screenshot (if possible)

🧾 Quick Summary

Your system allows you to:

✔ Monitor live cameras
✔ Review past footage
✔ Export video clips
✔ Check camera status

AVX is always ready to support