Using Your Systems

How to Use Your Nx Witness CCTV System

Your CCTV system runs on Nx Witness — a professional security platform that allows you to view live cameras, review past footage, and export video when needed. This guide walks you through everything in a clear, simple way. 🔐 1. Logging In You can access your system in three ways: • 🖥 On the recording server (NVR) connected to your screens • 💻 On a desktop or laptop application • 📱 On the mobile app (iPhone or Android) How to Log In 1. Open the Nx Witness application 2. Enter your username and password 3. Select your site/system name 4. Click Login If you’re unsure of your login details, contact AVX via WhatsApp. 👀 2. Viewing Live Cameras When you log in, you’ll see your camera layout. 🟢 Green dot = Camera is online ⚫ Grey icon = Camera may be offline Make a Camera Full Screen • Double-click the camera • Double-click again to return to grid view You can also scroll your mouse wheel to digitally zoom in. ⏪ 3. Playing Back Recorded Footage Need to check something that happened earlier? Use the timeline. Method 1 – Timeline Search 1. Click on a camera 2. Move your mouse to the bottom of the screen 3. The timeline bar will appear 4. Drag left to go back in time 5. Press Play Coloured marks on the timeline show recorded activity. Method 2 – Calendar Search 1. Right-click the camera 2. Select Show Calendar 3. Choose the date 4. Use the timeline to find the time You can increase playback speed if needed. 💾 4. Exporting Video (Saving Footage) If police or management require footage: 1. Find the video in playback mode 2. Click and drag across the timeline to highlight the section 3. Right-click and select Export Video 4. Choose: • EXE (for easy to use playback of 1 or more cameras) • MP4 (for simple single video export) 5. Save to USB or secure location ⚠ Always check the exported file plays correctly before sending it. 📱 5. Using the Mobile App With the mobile app, you can: ✔ View live cameras ✔ Review recorded footage ✔ Receive motion alerts (if enabled) Log in with your normal details and select your site. ⚠ 6. Common Alerts You May See • Camera Offline • Storage Warning • Motion Event • Server Not Responding If alerts continue or cameras stay offline, contact AVX. ✅ 7. Best Practices To keep your system running smoothly: ✔ Do not turn off the recording server ✔ Keep cameras clean and unobstructed ✔ Do not unplug network cables ✔ Contact AVX before making system changes 💬 AVX Help Line (WhatsApp) If you experience any of the following: • Cameras not recording • Multiple cameras offline • Unable to log in • Exported video won’t play • System running very slow • Unsure how to complete a task 📲 Message Us on WhatsApp +61 403 635 710 This number connects you directly to the AVX Help Line via WhatsApp. Simply send a message explaining the issue. To help us respond quickly, please include: • Your site name • A short description of the issue • A photo or screenshot (if possible) 🧾 Quick Summary Your system allows you to: ✔ Monitor live cameras ✔ Review past footage ✔ Export video clips ✔ Check camera status AVX is always ready to support

Creating New Accounts In Nx Witness

Step 1: Log in with Administrator Access 1. Open Nx Witness Desktop Client. 2. Connect to the correct System. 3. Log in using an Administrator account. Only Administrators are authorised to create or modify users. Step 2: Open User Management 1. Click the Main Menu (☰). 2. Select System Administration. 3. Open the Users tab. Step 3: Determine User Type Before creating the account, confirm: - is this a Manager? - Is this a staff member? Choose the correct account type: 🔹 Local User Used for: - Isolated systems - Sites not linked to Nx Cloud 🔹 Cloud User Used when: - The system is connected to Nx Cloud - Remote access is required Step 4: Create the User 1. Click + Add User 2. Select Local or Cloud 3. Enter: - Full Name (use real name, no nicknames) - Username (standard format if applicable) - Password (if Local user) Step 5: Assign the Correct Role (DO NOT Default to Admin) ⚙ Advanced User For: - Site managers - Supervisors who may export footage 👁 Viewer For: - General staff - Basic live/playback access 🚫 Do not assign Administrator unless required. Step 6: Assign Camera & Resource Permissions 1. Select relevant cameras or camera groups. 2. Enable only required permissions: - Live View - Playback - Export (only if authorised) Step 7: Save & Test 1. Click Apply 2. Log out 3. Log in as the new user to confirm: - Access level is correct - Camera visibility is correct - No excess permissions are granted Offboarding Procedure When a staff member leaves: 1. Go to System Administration → Users 2. Select the user 3. Click Disable immediately 4. Delete account once confirmed no longer required